How to submit a return request?
To start a return, first, click the profile icon in our store's navigation or go to our refund policy or returns page. Then, follow these steps to request a return:
Step 1: Log in to Your Account:
- Enter your email address in the Email field and click Continue.
- Open the email from our store in your email account and copy the six-digit verification code.
- Return to the online store and enter the six-digit verification code.
Step 2: Select Your Order: Click on the order you wish to return.
Step 3: Choose Items to Return: If your order has multiple items, select the ones you want to return.
Step 4: Select a Return Reason: Choose a reason for the return and add any additional notes for the store.
Step 5: Request the Return: Click on 'Request return'.
If your return request is approved and requires shipping, you’ll receive an email with shipping instructions and a return shipping label. Once we receive the returned product, you will be issued a refund.
*Contact us if you need help.